Privacy Policy

Effective Date: 9/12/2025
Company: CrownHarbor Tech, LLC (“CrownHarbor,” “we,” “our,” or “us”)

CrownHarbor Tech, LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our client portal (the “Portal”).

1. Information We Collect

We may collect the following types of information when you use the Portal:

• Account Information: Name, business name, email address, phone number, and login credentials.

• Billing and Payment Information: Payment method details (e.g., credit card, ACH), billing addresses, and invoice history.

• Support and Ticketing Information: Service requests, communications, and files uploaded through the Portal.

• Technical Data: IP address, browser type, operating system, and usage logs.

• Documents/Files: Any materials you voluntarily upload for collaboration or support purposes.

2. How We Use Information

We use collected information for the following purposes:

• To provide and manage access to the Portal.

• To process payments, invoices, and account balances.

• To communicate with you regarding support tickets, quotes, and service updates.

• To maintain security and monitor system performance.

• To comply with legal obligations.

3. How We Share Information

We do not sell or rent your personal information. We may share your information in limited cases:

• With Service Providers: Such as payment processors, cloud hosting providers, and IT vendors who support our operations.

• For Legal Compliance: If required by law, regulation, or court order.

• In Business Transfers: In the event of a merger, acquisition, or sale of CrownHarbor assets.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal data. However, no security system is completely secure, and we cannot guarantee absolute protection of your information.

5. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information.

• Restrict or object to certain types of processing.

• Request a copy of your data in a portable format.

To exercise these rights, contact us at the address provided below.

7. Cookies and Tracking Technologies

The Portal may use cookies and similar technologies to enhance user experience and analyze usage. You can adjust your browser settings to block cookies, though some features may not function properly.

8. Children’s Privacy

The Portal is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Portal with a revised effective date. Your continued use of the Portal after changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or our practices, please contact:

CrownHarbor Tech, LLC
ryan@crownharbortech.com

617-335-9742