Why PX Matters
CrownHarbor Tech's PX practice keeps your success front and center. We align every initiative with your business goals, measure progress through clear KPIs, and proactively guide adoption to ensure technology delivers lasting value. Through regular reviews and continuous improvements, we help your organization evolve with confidence and achieve outcomes that matter.
Our PX Methodology
1: Plan
2: Adopt
3: Measure
4: Improve
5: Review
Define business outcomes and KPIs in a customer success workshop, then produce and approve a Partner Success plan.
Implement the solution and execute the action plan detailed in the PSP to drive adoption and attainment of KPI's
Conduct regular service and performance analysis against KPIs, with quarterly reviews to track progress.
Use KPI analysis to agree on focus areas and execute actions to remove barriers to success.
Hold an annual success review, deliver a Partner Success report, and implement a new plan for the next period.
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People First
Our advisory engagements are grounded in your people and culture, ensuring strategies are practical, adoptable, and sustainable.
Experienced in the Complex
We’ve guided business and IT leaders through transformations spanning governance, operations, and digital strategy.
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04
Time to Value
Future-Forward Guidance
Our frameworks deliver clarity and alignment quickly, turning insights into actionable roadmaps that accelerate outcomes.
We bring perspective on emerging technologies and market shifts, helping you make confident decisions about what’s next.
WHY CROWNHARBOR
Take control like never before.
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Your all-in-one hub for orders, support, billing, and account management.
Crown360 makes it simple to manage your relationship with CrownHarbor Tech. From submitting support tickets to tracking project updates, ordering new equipment or services, and paying invoices, everything you need is securely organized in one easy-to-use portal.
Why CrownHarbor
Future-Proofed Investment – Our scalable solutions evolve with your business needs, ensuring long-term value and flexibility.
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Dedicated Single Point of Contact – A dedicated mobility expert simplifies ordering, changes, and ongoing account management.
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365 Support & Network Operations Center (NOC) – Get around-the-clock assistance for rapid issue resolution and continuous mobility optimization.
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Customer Success Team – Experience proactive, high-touch support focused on your business goals and mobility strategy success.
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